VACANCIES

French speaking calling agent

Starting date: november 30th

Who is Match4markets? What do we do?

Match4markets is a lead generator. We are an online marketing company based in Leiden with our own relatively small multilingual call center. We facilitate comparative price quotations to consumers looking for senior mobility products.

What this means is we assist the elderly or their family members who are in search of information and pricing on certain products such as stairlifts, walk in showers and electrical scooters. Our leads place requests on our websites and we follow up by calling them.

We work with clients across 9 countries in Europe, the UK and Canada therefor convert leads into potential sales from an international call center with a team ranging from students, to young graduates to calling agents with over 20 years of experience.

The one main skill we have in common is enjoying conversing with consumers from a commercial stand point. Each call is about finding that delicate balance between naturally showing empathy and focusing on the sales oriented targets.

Since requests come in via our websites 7 days a week, we assist the consumers from Monday through Sunday. After they have made a request on our websites they expect our friendly call within 1 day. We start daily at 9.00 and finish at 21.00 offering a wide range for flexible working hours. Perfect for people looking for a part time job to match with their busy lives.

We are currently hiring two French speaking calling agents to start as soon as possible. People who are comfortable speaking with clients and who have strong interpersonal communication and persuasion skills.

Role

French speaking calling agent

  • Starting date: november 30th
  • Contract: temporary contract (with possibility of extending into fixed contract)
  • Hours: between 12 - 30 hours p/w (to be discussed in person)
  • Criteria: fluent French language, commercial mind set and living within max. 45 minutes from Leiden Central Station.

Your profile

You are comfortable speaking with new people and easily level with them by phone. Depending on the urgency of their request, their cultural background and their mood you will need to adjust accordingly in order to have a natural, friendly and informative call.

You are also apt at identifying the need of the consumer and able to ensure the client they are at the right place and are in good hands by generating their interest in pursuing the quotation process. This requires sales skills, preferably experience dealing with customers, managing objections and reaching sales targets.

You receive on the job training including qualification training, product knowledge and weekly coaching sessions.

Hard requirements

  • Fluent French language (both oral and written)
  • Commercial mind set
  • Good computer skills
  • Live within max. 45 minutes from Leiden Central Station
  • reliable work ethic

Preferably

  • Experience in sales, commercial roles or call center
  • Flexible availability. Schedule tailor made from Monday through Sunday between 9.00 and 21.00.

Company

With over 15 nationalities we are an international bunch. The general atmosphere is informal and friendly. This is in part made possible by strongly counting on independent and reliable employees with solid work ethics.

Because we screen individuals with a responsible attitude and encourage proactive and transparent communication we are able to maintain a self-sustaining team. You don't just work for us, but with us.

Fun benefits

  • weekly FRIMIBO (Friday afternoon drinks)
  • Ping pong table, dart board and sjoel table for relaxing breaks
  • Weekend work out by one of our very own colleagues! [temporarily on hold due to COVID]
  • Fun Food day (pizza day, viennoiseries pour le petit-dejeuner, etc.)
  • becoming part of an international team with Brazilian, Italian, French, Portuguese, Dutch, tri-lingual and international colleagues.

If you are intrigued..

If you recognize yourself in the profile and are available on short notice, please apply with the most recent resume and dated motivation letter and you will be contacted within 2 working days.

Click here to apply!

Apply now

You can also start your journey to Match4Markets by filling out the form below.

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Corona measures

In light of the current pandemic, we are taking into account all measures as provided by the Dutch Government. At the moment this means we are allowing working from home until further notice. The office is set-up in a manner that the 1,5 meter distance can be adhered to at all times and hygiene is emphasized daily.